BSB30207 Certificate III in Customer Contact

The Certificate III in Customer Contact is a great course if you want to consolidate, or get recognition for your customer contact knowledge, and covers topics such as: computer technology, electronic communication devices, providing product service information, maintaining customer records, providing quality customer service, dealing with customer contact sales, data collection, and promoting products and services.

Sounds great. What jobs can I get if I have a Certificate III in Customer Contact?

If you want a job in customer service, phone sales or a call centre, this course is an excellent choice, with the potential to become supervisors or team leaders through additional training. Here are some possible jobs you might be interested in:

Delivery Format

Online and distance learning.

This course is also delivered at the Hervey Bay campus, as classroom-based training under the PPP QLD Productivity Placements Program. For further information please call (07) 4124 6422.

I want to do it. How do I enrol and pay for the course?

The advertised price below is for the fee-for-service ONLINE course only.

If you wish to enrol to do this course online, as a fee-paying student, follow the process below.

•    Click here for student enrolment form, complete and fax back to us on
     (07) 5561 7244.

•    Upon enrolment, you are required to pay a non-refundable course application fee of $250.  Balance of payment is due 7 days before the course commencement date if you choose the Pay Upfront Option, or you can opt for  the Monthly option and have the balance of payment deducted from your credit card.

Prices are different for classroom training, self-paced distance learning and Traineeships.  Please contact us for further information on course costs in other delivery formats and enquire about government funding (eligibility criteria are applicable).