BSB20207 Certificate II in Customer Contact

So what exactly is a Certificate II in Customer Contact?

Great question! A Certificate II in Customer Contact is a qualification that will help you develop basic customer service and telephone skills. It is designed to provide you with the practical skills to help you complete routine tasks in the workplace, while under supervision. You will learn about communicating effectively, providing customer service and using technology.

The Certificate II in Customer Contact is a great course if you want to develop, or get recognition for your existing customer contact knowledge, and covers topics such as: technology, communication in the workplace, teamwork, problem solving, time management, sales and customer service. It also looks at how you can be more innovative in the workplace.

Sounds great. What jobs can I get if I have a Certificate II in Customer Contact?

If you want an entry-level job in customer service, phone sales or a call centre, this course is an excellent choice. Here are some possible jobs you might be interested in:

• Help desk operator

• Customer service representative

• Over-the-phone loans officer

• Teleclaims consultant

• Telephone researcher

• Telesales consultant.

Delivery Format

Online and distance learning.

I want to do it. How do I enrol and pay for the course?

The advertised price below is for the fee-for-service ONLINE course only.

If you wish to enrol to do this course online, as a fee-paying student, follow the process below.

•    Click here for student enrolment form, complete and fax back to us on
     (07) 5561 7244.

•    Upon enrolment, you are required to pay a non-refundable course application fee of $250.  Balance of payment is due 7 days before the course commencement date if you choose the Pay Upfront Option, or you can opt for  the Monthly option and have the balance of payment deducted from your credit card.

Prices are different for classroom training, self-paced distance learning and Traineeships.  Please contact us for further information on course costs in other delivery formats and enquire about government funding (eligibility criteria are applicable).