Business

BSB20107 Certificate II in Business

Course code: 
BSB20107

So what exactly is a Certificate II in Business?
 
Great question! The Certificate II in Business course will help you develop entry level computing and administrative skills for the workplace. It is designed to provide you with practical skills to help you complete routine tasks in the workplace, as well as a working knowledge of a typical business environment.

The Certificate II in Business is a great course if you want to develop, or get recognition for your fundamental business knowledge, and covers topics such as: communication in the workplace, teamwork, problem solving, administration, time management and planning. It will also look at how you can be more innovative in the workplace.

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BSB30107 Certificate III in Business

Course code: 
BSB30107

So what exactly is a Certificate III in Business?

Great question! The Certificate III in Business is a very broad qualification and is very useful for a wide range of jobs and skills. It covers a range of business fundamentals that any business owner or employee uses on a day-to-day basis, whether you own and operate your own small business, or work for a large multi-national company.

The Certificate III in Business is a terrific course if you want to consolidate, or get recognition for your fundamental business knowledge, and covers topics such as: business technology, communication in the workplace, teamwork, problem solving, administration, time management, occupational health and safety, marketing, sales, customer service and planning. It will also look at how you can be more innovative in the workplace.

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BSB40407 Certificate IV in Small Business Management

Course code: 
BSB40407

So what exactly is a Certificate IV in Small Business Management?

Great question! The Certificate IV in Small Business Management is a very broad qualification and is very useful for a wide range of small business contexts It covers a range of business fundamentals that any small business owner or employee uses on a day-to-day basis, as well as teaching fundamental problem-solving approaches, leadership and guidance skills.

The Certificate IV in Small Business Management is a terrific course if you want to consolidate, or get recognition for your fundamental small business knowledge, and covers topics such as: business technology, finance management, teamwork, problem-solving, management, marketing, sales, customer service and planning. It will also look at how you can be more innovative in your business.

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BSB51107 Diploma of Management

Course code: 
BSB51107

So what exactly is a Diploma of Management?

Great question! The Diploma of Management is a very broad qualification and it looks to develop effective managers and team leaders who are responsible for coaching, facilitating and developing team cooperation within an organisation. This course will provide you with the skills and knowledge to manage a business, which is perfect if you are looking to improve your career prospects, or go on to further study at university. It is also useful for practising managers who are seeking to formalise existing knowledge or skills.

The Diploma of Management is a terrific course that is particularly useful for those with operational or technical backgrounds who are now managing others, or newly promoted staff with managerial responsibilities. The course covers topics such as: operational planning, financial planning, industrial relations, occupational health and safety, project management, risk assessment, budgets, staff management and developing innovation in the work place.

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BSB30207 Certificate III in Customer Contact

Course code: 
BSB30207

So what exactly is a Certificate III in Customer Contact?

Great question! The Certificate III in Customer Contact course is designed to develop highly skilled call centre operators. The course covers aspects of the call centre environment, the function and use of telecommunications technology, and telephone and customer service skills, as well as how to provide technical advice and support to a team.

The Certificate III in Customer Contact is a great course if you want to consolidate, or get recognition for your customer contact knowledge, and covers topics such as: computer technology, electronic communication devices, providing product service information, maintaining customer records, providing quality customer service, dealing with customer contact sales, data collection, and promoting products and services.

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BSB50207 Diploma of Business

Course code: 
BSB50207

So what exactly is a Diploma of Business?

Great question! The Diploma of Business is a very useful qualification if you have little, or no business experience and are looking to improve your career prospects. It is also useful for small business owners who are seeking to formalise existing knowledge or skills, or if you would like to go on to further university studies. The course focuses on developing your organisational and teamwork skills, managing performance, professional development, preparing budgets and providing leadership across your workplace.

The Diploma of Business is a terrific course if you want to consolidate, or get recognition for your fundamental business knowledge, or team leaders starting a career in management. The course covers topics such as: human resources, communication in the workplace, teamwork, project management, public relations, crisis management, occupational health and safety, marketing, sales, customer service and planning. It will also look at how you can be more innovative in the workplace.

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BSB20207 Certificate II in Customer Contact

Course code: 
BSB20207

So what exactly is a Certificate II in Customer Contact?

Great question! A Certificate II in Customer Contact is a qualification that will help you develop basic customer service and telephone skills. It is designed to provide you with the practical skills to help you complete routine tasks in the workplace, while under supervision. You will learn about communicating effectively, providing customer service and using technology.

The Certificate II in Customer Contact is a great course if you want to develop, or get recognition for your existing customer contact knowledge, and covers topics such as: technology, communication in the workplace, teamwork, problem solving, time management, sales and customer service. It also looks at how you can be more innovative in the workplace.

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BSB40207 Certificate IV in Business

Course code: 
BSB40207

So what exactly is a Certificate IV in Business?

Great question! The Certificate IV in Business is a very broad qualification and is designed to provide you with the necessary skills for middle management in office and administration environments. It encourages you to adopt a problem-solving approach to a range of situations in a supervisory role, within small and medium-sized businesses.

The Certificate IV in Business is a terrific course if you want to consolidate, or get recognition for your existing business knowledge, or if you have little or no business experience and you are seeking better career prospects. This course is also a great foundation if you plan to study at diploma or degree level in the future, and covers topics such as: business technology, communication in the workplace, teamwork, problem solving, administration, time management, occupational health and safety, financial reporting, resource management, marketing, sales, customer service and planning strategies. It will also look at how you can be more innovative in the workplace.

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BSB40607 Certificate IV in Business Sales

Course code: 
BSB40607

So what exactly is a Certificate IV in Business Sales?

Great question! The Certificate IV in Business Sales is a broad qualification and is very useful in any business sales environment. It covers a range or problem-solving skills, ways to analyse and evaluate information from a variety of sources, and how provide leadership and guidance to other team members, while reporting to more senior sales staff.

The Certificate IV in Business Sales is a terrific course if you want to consolidate, or get recognition for your fundamental sales knowledge. This course is also a great foundation if you plan to study at diploma or degree level in the future, and covers topics such as: team effectiveness, communication in the workplace, team effectiveness, developing product knowledge, developing sales prospects, self management, marketing, sales, customer service and planning. It will also look at how you can be more innovative in the workplace.

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BSB40807 Certificate IV in Frontline Management

Course code: 
BSB40807

So what exactly is a Certificate IV in Frontline Management?

Great question! The Certificate IV in Frontline Management is a qualification designed to teach leadership, communication and organisational skills. A frontline manager is responsible for their own performance, as well as that of their team. This course is designed to develop your skills in managing people and projects and is ideal for people who have recently moved into supervisory positions, as well as people who want formal recognition of existing management experience.

The Certificate IV in Frontline Management is a terrific course if you want to consolidate, or get recognition for your supervisory skills. This course is also a great foundation if you plan to study at diploma or degree level in the future and covers topics such as: leadership in the workplace, occupational health and safety, team effectiveness, project management, resource management, networking, marketing, sales, workplace relationships and innovation in the workplace.

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